Frequently Asked Questions
Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.
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What payment methods do you accept?
We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.
Do you ship to my location?
Yes! We proudly ship across Canada. Free Standard Shipping is available to most Canadian locations. For orders shipping to Yukon, Northwest Territories, and Nunavut, shipping options and rates are calculated at checkout due to carrier limitations. We also offer Free Expedited Shipping on orders over $75 CAD where available.
Are your products safe for all pets?
Salubris is intended for dogs and cats and should be used according to the recommended feeding guidelines. It is a nutritional supplement and is not intended to diagnose, treat, cure, or prevent any disease. If your pet is under veterinary care, pregnant, nursing, taking medication, or if their condition worsens, please consult your veterinarian before use. Do not feed this product to cattle or other ruminants, and keep it out of reach of children.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, please contact our customer service team to arrange a return or exchange.
For our 60-count and 120-count supplement tubs, returns are only accepted if at least one-third (1/3) of the original contents remain. Products that are fully consumed or contain less than one-third (1/3) of the original contents are not eligible for a return or refund.
Are your ingredients natural and sustainable?
Yes. Salubris is made with carefully selected, high-quality ingredients, including a grain-free formula that uses cassava instead of corn starch and non-GMO ingredients. Our formula contains no artificial fillers, colours, or preservatives and combines probiotics, prebiotics, and postbiotics to support your pet's daily wellness. We strive to source quality ingredients that meet our standards for safety, consistency, and effectiveness.
How long does shipping take?
Standard shipping within Canada typically takes 3-5 business days. Orders over $75 CAD qualify for Free Expedited Shipping, where available. If your order is delivered more than 5 business days beyond the estimated delivery timeframe, please contact our customer support team.
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Do you offer bulk or wholesale pricing?
For bulk orders or wholesale inquiries, please contact our customer service team directly. We're happy to discuss custom pricing for larger quantities.
How do I contact customer support?
You can reach our customer support team via email or through the contact form on our website. We typically respond within 24 hours during business days.
Didn't find what you were looking for? Feel free to contact us at any time.