Return Eligibility

We accept returns within 30 days of delivery for most items, provided they are returned in their original condition and original packaging.

For our 60-count and 120-count supplement tubs, the product must have at least two-third (2/3) of its original contents remaining to qualify for a return or refund. Products that have been fully consumed or contain less than two-third (2/3) of their original contents are not eligible for a return or refund.

Non-Returnable Items

Returns and refunds cannot be accepted for:

• Products that have been fully consumed.
• Products containing less than one-third (1/3) of their original contents.
• Items that are not in their original packaging.
• Items returned more than 30 days after delivery.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at nuvatiapets@gmail.com. Include your order number along with clear photos of the product and its packaging so we can review your claim and resolve the issue promptly.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

If we determine that your item arrived damaged, defective, or was shipped in error, we will provide a prepaid return shipping label at no additional cost.